Report: Mass. Department Must Improve Monitoring of Children

  • Elsa Oliver sits in District Court for a hearing Friday, Jan. 24, 2014, in Fitchburg, Mass., where a judge ruled she was competent to face charges, including reckless endangerment of a child. Her son Jeremiah Oliver, 5, has not been seen by relatives since September but police learned of the disappearance only in December. The case led to the firing of three workers in the Leominster office of the state Department of Children and Families for not properly checking on the family.  (AP Photo/Sentinel & Enterprise, Brett Crawford)

    Elsa Oliver sits in District Court for a hearing Friday, Jan. 24, 2014, in Fitchburg, Mass., where a judge ruled she was competent to face charges, including reckless endangerment of a child. Her son Jeremiah Oliver, 5, has not been seen by relatives since September but police learned of the disappearance only in December. The case led to the firing of three workers in the Leominster office of the state Department of Children and Families for not properly checking on the family. (AP Photo/Sentinel & Enterprise, Brett Crawford)

  • Sandrino Oliver, second from left, an uncle of missing 5-year-old Jeremiah Oliver, is led from District Court while yelling repeatedly after a competency hearing for the boy's mother, Elsa Oliver, Friday, Jan. 24, 2014, in Fitchburg, Mass. At left is the missing boy's father Jose Oliver. During the hearing the judge ruled Elsa Oliver was competent to face charges, including reckless endangerment of a child. Jeremiah Oliver has not been seen by relatives since September but police learned of the disappearance only in December. The case led to the firing of three workers in the Leominster office of the state Department of Children and Families for not properly checking on the family.  (AP Photo/Sentinel & Enterprise, Brett Crawford)

    Sandrino Oliver, second from left, an uncle of missing 5-year-old Jeremiah Oliver, is led from District Court while yelling repeatedly after a competency hearing for the boy's mother, Elsa Oliver, Friday, Jan. 24, 2014, in Fitchburg, Mass. At left is the missing boy's father Jose Oliver. During the hearing the judge ruled Elsa Oliver was competent to face charges, including reckless endangerment of a child. Jeremiah Oliver has not been seen by relatives since September but police learned of the disappearance only in December. The case led to the firing of three workers in the Leominster office of the state Department of Children and Families for not properly checking on the family. (AP Photo/Sentinel & Enterprise, Brett Crawford)

  • Elsa Oliver sits in District Court for a hearing Friday, Jan. 24, 2014, in Fitchburg, Mass., where a judge ruled she was competent to face charges, including reckless endangerment of a child. Her son Jeremiah Oliver, 5, has not been seen by relatives since September but police learned of the disappearance only in December. The case led to the firing of three workers in the Leominster office of the state Department of Children and Families for not properly checking on the family.  (AP Photo/Sentinel & Enterprise, Brett Crawford)
  • Sandrino Oliver, second from left, an uncle of missing 5-year-old Jeremiah Oliver, is led from District Court while yelling repeatedly after a competency hearing for the boy's mother, Elsa Oliver, Friday, Jan. 24, 2014, in Fitchburg, Mass. At left is the missing boy's father Jose Oliver. During the hearing the judge ruled Elsa Oliver was competent to face charges, including reckless endangerment of a child. Jeremiah Oliver has not been seen by relatives since September but police learned of the disappearance only in December. The case led to the firing of three workers in the Leominster office of the state Department of Children and Families for not properly checking on the family.  (AP Photo/Sentinel & Enterprise, Brett Crawford)

Boston — The heavy caseload at a regional office of the state Department of Children and Families does not excuse the failure to properly monitor a 5-year-old boy who has not been seen in months and is feared dead, according to a report issued Thursday by the state Office of the Child Advocate.

The workload provided a context but not an explanation or excuse for failures in basic protective care and supervision in the case of Jeremiah Oliver, of Fitchburg, and his family, said Child Advocate Gail Garinger.

The report was issued as two legislative committees held a Statehouse hearing prompted by the boy’s disappearance.

“The department lost track of a kid,” said state Rep. David Linsky, chairman of the House Post Audit and Oversight Committee. “That’s absolutely inexcusable.”

Linsky asked DCF Commissioner Olga Roche, who testified for more than three hours before lawmakers, if she was 100 percent confident that no other children in the system were currently unaccounted for.

Roche replied that she was, noting the department fired the social worker assigned to the Oliver family for failing to make required monthly visits to the family, and also terminated the social worker’s supervisor and an area manager. Roche also said the agency immediately made visits to all other children assigned to the social worker to assure they were safe, and ordered checks on all children 5 years of age or younger whose families were under DCF supervision.

“This was a unique circumstance of a social worker, a supervisor and a manager who failed to do their duties,” Roche said, adding that the agency serves more than 100,000 children a year and most do well because of the dedication and commitment of social workers.

Linsky, a Natick Democrat, agreed, but added:

“In this type of situation we can’t afford to get it right 99.9 percent of the time. We have to get it right 100 percent of the time.”

The department has been working since 1986 under a maximum caseload ratio of 18 families, and no more than 30 children, per social worker, officials said. The ratio is weighted to give a higher value to more difficult cases.

A $9.2 million increase in funding for the agency requested Wednesday by Gov. Deval Patrick would help lower the caseload ratio to 15-to-1, with a maximum of 28 children, Roche said, in keeping with an agreement reached last year with a union representing social workers.

The union contends that many workers have caseloads that exceed guidelines, but the caseload of the social worker assigned to the Oliver family was not above the current limit, Roche told lawmakers.

Garinger, in her report, said the social worker, whose name has not been released, made only two monthly visits to the home after the family moved to Fitchburg last January and the case transferred to the North Central regional office. The last visit came in April, despite subsequent reports of abuse and neglect that were filed by mandated reporters outside of the agency.

“Everyone at DCF agrees that the most basic obligation of front-line social workers is to ‘visit your children.’ ” Garinger said in a statement. “This is the cornerstone of protective work but did not happen with Jeremiah Oliver.”

According to the report, there was no meeting or telephone call between the two regional offices when the case was transferred, and Massachusetts never received information it requested about “serious child protective concerns” in another state where the family had lived prior to 2011.

In addition to the report by the Child Advocate and an earlier internal investigation by DCF, Gov. Deval Patrick has also requested an independent review of the agency by the Child Welfare League of America.

Jeremiah’s mother, Elsa Oliver, and her boyfriend, Alberto Sierra Jr., have pleaded not guilty to child endangerment and abuse charges in connection with the alleged abuse of Jeremiah’s 9-year-old brother and 7-year-old sister, who were placed in state custody.

Oliver was found competent to stand trial Friday on charges including reckless endangerment of a child.

Oliver and Sierra have both been charged in connection with the disappearance of her son, Jeremiah.

The court hearing was marred by an angry outburst by one of Jeremiah’s uncles, who had to be forcibly removed from the courtroom. Sandrino Oliver shouted at Elsa Oliver, “Where’s my nephew?”

The Fitchburg woman’s attorney, James Reardon Jr., told reporters outside court that he’s not certain his 28-year-old client is able to communicate with him.

Reardon also said he was willing to consider allowing Jeremiah’s father, Jose Oliver of New Britain, Conn., to meet his estranged wife to ask her what happened to their son, The Boston Globe reported.